This section helps troubleshoot common problems while installing and using the BrowseBlast Web Accelerator. Click any of the following symptoms for resolution information.

• When trying to connect to the BrowseBlast Service, I get the error message, "BrowseBlast Web Accelerator cannot connect to the BrowseBlast Service..."
  
  
• When attempting to connect to the BrowseBlast Service, I receive the error, "The BrowseBlast Service does not allow connections from your current IP address..."
  
  
• When attempting to connect to the BrowseBlast Service, I receive the error, "Your Username and/or Password were not accepted by the BrowseBlast Service..."
  
  
• When attempting to connect to the BrowseBlast Service, I receive the error, "The BrowseBlast Service could not be started due to an authentication timeout ..."
  
  
• I receive the error, "BrowseBlast Web Accelerator cannot be started due to an internal error ..."
  
  
• I receive the error, "BrowseBlast Web Accelerator was unable to load the sdicore.dll library ..."

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When trying to connect to the BrowseBlast Service, I get the error message, "BrowseBlast Web Accelerator cannot connect to the BrowseBlast Service..."

Here is a step-by-step list of things you should verify:

1. Check that you have successfully connected to your ISP in your usual manner (e.g. Did your dial-up connection successfully connect to your ISP?). This step is independent of whether or not you launch BrowseBlast Web Accelerator.
2. Ensure that the ISP that you are connected to is, in fact, the one that supplied you with the BrowseBlast Web Accelerator software and connection information. In most cases, you cannot connect to another ISP and use the same BrowseBlast Web Accelerator connection settings.
3. Verify that the Connection information located in the Settings dialog is the same as that provided to you by your ISP.
4. If you are running firewall software, make sure that a firewall rule is present that allows access to the Remote Server Port (located in the Settings dialog)
5. Try uninstalling the BrowseBlast Web Accelerator (Control Panel-->Add/Remove Programs and select BrowseBlast Web Accelerator) then re-install it.
6. Contact Customer Service (888-771-3892) to verify that the BrowseBlast Service is up and running.

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When attempting to connect to the BrowseBlast Service, I receive the error, "The BrowseBlast Service does not allow connections from your current IP address..."

The most common reason you would receive this error is when you connect to the Internet using a different ISP then the one providing you with BrowseBlast Service. Your ISP may only allow you to use the BrowseBlast Service when connected to the Internet through them.

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When attempting to connect to the BrowseBlast Service, I receive the error, "Your Username and/or Password were not accepted by the BrowseBlast Service..."

The login credentials you specified on the "Settings" - "Connection" tab were not valid. You must enter a valid Username and Password to use the BrowseBlast Service.

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When attempting to connect to the BrowseBlast Service, I receive the error, "The BrowseBlast Service could not be started due to an authentication timeout ..."

Please carry out the following steps:

1. Ensure that the authentication information provided to you upon sign-up has been keyed in correctly.
2. Try reconnecting to your Internet service.

If the problem persists contact Customer Service (888-771-3892) for assistance.

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I receive the error, "BrowseBlast Web Accelerator cannot be started due to an internal error ..."

Here is a step-by-step list of things you should verify:

1. Try restarting your machine and launching BrowseBlast Web Accelerator.
2. If the problem persists contact Customer Service (888-771-3892).

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I receive the error, "BrowseBlast Web Accelerator was unable to load the sdicore.dll library ..."

Here is a step-by-step list of things you should verify:

1. The likely cause of this is that you accidentally deleted a file or resource required by the BrowseBlast Web Accelerator. Fully uninstall and then re-install the BrowseBlast Web Accelerator.

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